Motion Networks

Integrating Avaya IP Office System with Salesforce CRM program

Integration Avaya and
Integration Avaya and

Integrating Avaya IP Office System with CRM

How to greet your customer in a professional way via telephone? How you can better greet your customers when they are calling in to your desk or customer service center, for those customers whom are using and Avaya Phone System, one of the easier way is to integrate the Avaya IP Office System with CRM system, the incoming call via Avaya IP Office System will trigger the screen pop of customer profile at and you could give a personalized greeting to your customers. If this is a new prospect, the solution can capture the customer phone details and create a prospect profile at CRM, you could give personal greeting if he/she call in again. 


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