Salesforce.com CRM
How to greet your customer in a professional way via telephone? How you can better greet your customers when they are calling in to your desk or customer service center, for those customers whom are using salesforce.com and Avaya Phone System, one of the easier way is to integrate the Avaya IP Office System with salesforce.com CRM system, the incoming call via Avaya IP Office System will trigger the screen pop of customer profile at salesforce.com and you could give a personalized greeting to your customers. If this is a new prospect, the solution can capture the customer phone details and create a prospect profile at salesforce.com CRM, you could give personal greeting if he/she call in again.