Maintenance (Comprehensive Plan)
The comprehensive maintenance service will cover the followings:
- Telephony System, Video Conference System
- Guaranteed Spare Parts
- Software support inclusive of patch update, bug fixing (via manufacturer’s software support contract
- Temporary equipment for emergency support
- 7 x 24 service support hotline
- MAC moves, adds and changes activities
- Structural cabling running
- Regular Preventive Maintenance
- Regular update on system and feature enhancement on new software release
- Optional 7 x 24 emergency system recovery service
