|Contact Center Solution
A contact center (interaction center) is a central point
in an enterprise from which all customer contacts are managed.
This multi-channel contact center solution can be implemented
in hours or days, at a price that even the most budget conscious
of managers can approve, for an attractive return on investment.
Our Contact Center is a family of desktop productivity tools
and components designed to enhance your mid-size contact center.
Contact Center provides a set of CTI and multi-channel capabilities
that you can use and build upon.
Contact Center has a software application that runs on Microsoft
Windows operating systems 98, NT4, Windows 2000, XP or 2003
enabling control of telephone calls (both incoming and outgoing),
email, and text web chat and display of contact related information
from a personal computer.
Contact Center contains a number of components that can be
classified in three categories: desktop components, development
components, and server components.