Contact Center Solution

Contact Center Solution

A contact center (interaction center) is a central point in an enterprise from which all customer contacts are managed. This multi-channel contact center solution can be implemented in hours or days, at a price that even the most budget conscious of managers can approve, for an attractive return on investment.

Our Contact Center is a family of desktop productivity tools and components designed to enhance your mid-size contact center. Contact Center provides a set of CTI and multi-channel capabilities that you can use and build upon.

Contact Center has a software application that runs on Microsoft Windows operating systems 98, NT4, Windows 2000, XP or 2003 enabling control of telephone calls (both incoming and outgoing), email, and text web chat and display of contact related information from a personal computer.

Contact Center contains a number of components that can be classified in three categories: desktop components, development components, and server components.